Ordering
If you place an order on our website, you will need to with your email and username. If this is your first-time ordering, click the Create Account button to set up your account.
Ordering Multiple Formats of a Book
If you wish to purchase multiple formats of the same book (e.g., hardcover, paperback, ebook, or audiobook), you will need to add each format to your shopping cart separately. Click Continue Shopping inside the cart or choose the back button on your browser to return to the book page.
Shipping Options
In order to see your shipping options during checkout, choose Estimate Shipping and Tax then enter your country, state, and zip code.
If you would like to ship your books to another country, choose Continue to Billing on page 2 of the check out process and you will be able to enter an alternate address.
Checking the Status of Your Order
Once logged in, choose My Account, then My Orders. Select your order and choose View Order. If you order a print book, the shipping information will be included on this page once it becomes available. A tracking number will also be emailed to you along with an order confirmation.
Customs
If your order becomes held up in customs, please contact the carrier first. If they cannot resolve the issue, contact PUPhelp@glassboxx.com.
We are not responsible for any late delivery of books shipped from one of our fulfillment centers or for the cost of shipping.
Customers are responsible and required to pay for any duties, tariffs, VAT, or taxes on any goods ordered from our website and received from our warehouse.
Merchant of Record on Your Bank Statement
Glassboxx will be listed on your bank statement. Glassboxx represents our ecommerce merchant of record. If the bank allows, PUP or av福利社 may also be included.
Discount Codes
Discount codes can be entered in your cart and applied during checkout. Enter the discount code and choose Apply Discount. Your total will be updated.
Please note that qualified items must be in your cart for valid codes to work. Only one code may be applied at a time.
For any questions about discount codes, please contact Colleen_Suljic@glassboxx.com.
Subscribing to Our Newsletter
We are pleased to offer you a 40% discount on your next order when you subscribe to email news. You may choose the topics that interest you and receive only relevant emails. Your welcome discount will be sent by email after submitting your form.
If you do not see an email from us with a discount code after 24 hours, please check your spam or junk folder. If you still have not received it, please contact Colleen_Suljic@glassboxx.com.
How to Unsubscribe from Our Mailing Lists
New book emails from av福利社 include an unsubscribe option at the bottom of the message.
ebooks & Audiobooks
In partnership with Glassboxx, av福利社 has developed an app exclusively for reading ebooks and listening to audiobooks purchased on this website. Visit our ebook & Audiobook Purchases information page to find answers to commonly asked questions about accessing ebook and audiobook content.
Returns & Refunds
Customers wishing to return print books purchased on the av福利社 website should log into their customer account to read more about our .
We do not offer returns or refunds on ebook or audiobook sales.
Product Safety
General Product Safety Regulation:
All books published by av福利社 comply fully with the requirements of the General Product Safety Regulation (December 2024). For any queries concerning GPSR, please contact our authorized representative in the EU: Easy Access System Europe - Mustam盲e tee 50, 10621 Tallinn, Estonia, gpsr.requests@easproject.com
For any other product safety concerns, please contact us at info@press.princeton.edu, including title and ISBN, and we will respond as soon as possible.
Contact Us
If you need to reach out to customer service about your order or report a problem, please email PUPhelp@glassboxx.com and someone will be happy to assist you.
We also have two phone lines available for a limited time. Customers who wish to call in with questions regarding orders placed on this website may contact our Customer Service team at:
1-609-608-0413 (United States)
+44-1865 411690 (United Kingdom)
Please leave us a message and we will return your call.